Quality Care

At Parc Vro, we wish to provide the highest quality of care and to do this we give priority to a number of areas relating to the operation of Parc Vro and the services we provide.

Choice of home

We recognise that every prospective resident should have the opportunity to choose a home which suits their needs and abilities. To facilitate that choice and to ensure that our residents know precisely what services we offer, we will do the following:

  • Provide detailed information on Parc Vro by publishing a statement of purpose and a detailed residents guide
  • Give each resident a contract or statement of terms and conditions specifying the details of the relationship
  • Ensure that every prospective resident has their needs expertly assessed before a decision on admission is taken
  • Demonstrate to every person about to be admitted to Parc Vro that we are confident that we can meet their needs as assessed
  • Offer introductory visits to prospective residents and avoid unplanned admissions, except in cases of emergency

Personal and healthcare 

At Parc Vro we draw on expert professional guidelines for the services that we provide. In pursuit of the best possible care we will do the following:

  • Produce with each resident, regularly update and thoroughly implement a residents plan of care based on initial and then continuing assessment
  • Seek to meet or arrange for appropriate professionals to meet the healthcare needs of each resident.
  • Establish and carry out careful procedures for the administration of residents medicines
  • Take steps to safeguard residents privacy and dignity in all aspects of the delivery of health and personal care
  • Treat with special care, residents who are dying and sensitively assist them and their relatives at the time of death.


It is clear that residents may need care and help in a range of aspects in their lives. To respond to the variety of needs and wishes of residents, we will do the following:

  • Aim to provide a lifestyle for residents which satisfies their social, cultural, religious and recreational interest and needs
  • Help residents to exercise choice and control over their lives
  • Provide meals which constitute a wholesome, appealing and balanced diet in pleasing surroundings and times convenient to residents.

Concerns, complaints and protection 

Despite everything that we do to provide a secure environment, we know that residents may become dissatisfied from time to time and may even suffer abuse inside or outside Parc Vro to tackle such problems we will do the following:

  • Provide, and when necessary, operate a simple, clear and accessible complaints procedure
  • Take all necessary action to protect residents legal rights
  • Make all possible efforts to protect residents from every sort of abuse and from the various possible abusers.

The environment 

The physical environment of Parc Vro is designed for residents convenience and comfort. In particular we will do the following:

  • Maintain the buildings and grounds in a safe condition
  • Make detailed arrangements for the communal areas of the home to be safe and comfortable 
  • Supply toilet, washing and bathing facilities suitable for the residents for whom we care
  • Arrange for specialist equipment to be available to maximise residents independence
  • See that the residents have safe, comfortable bedrooms with their own possessions around them
  • Ensure that all the premises are kept clean, hygienic and free from unpleasant odours, with systems in place to control the spread of infection.


At Parc Vro, we are aware that our staff will always play a very important role in residents welfare. To maximise this contribution, we will do the following:

  • Employ staff in sufficient numbers and with the relevant mix of skills to meet service users’ needs
  • Provide at all times an appropriate number of staff with qualifications in health and social care
  • Observe recruitment policies and practices which both respect equal opportunities and protect service users safety and welfare
  • Offer our staff a range of training which is relevant to their induction, foundation experience and further development.

Management and administration 

We know that the leadership of Parc Vro is critical to all its operations. To provide leadership to the quality required, we will do the following:

  • Always engage as registered manager a person who is qualified, competent and experienced for the task
  • Aim for a management approach which creates an open, positive and inclusive atmosphere
  • Install and operate effective and quality assurance and quality monitoring systems
  • Work to financial and accounting procedures that safeguard service users interests
  • Supervise all staff and voluntary workers regularly and carefully
  • Keep up-to-date and accurate records on all aspects of the home and its residents
  • Ensure the health, safety and welfare of residents and staff are promoted and protected.


Parc Vro promotes independent advice in all aspects of care provision. 

The following organisations may be of assistance. It is our understanding that these organisations offer free and independent advice and advocacy without charge:

Age UK (Formally Age Concern) 0800 169 6565

Care Aware Advocacy Services 0161 707 1107