Residents Rights

At Parc Vro, we place the rights of our residents at the forefront of our philosophy of care. We seek to advance these rights in all aspects of the environment and the services we provide in order to encourage our residents to exercise their rights to the full.


We recognise that life in a communal setting and the need to accept help with personal tasks are inherently invasive of a residents ability to enjoy the pleasure of being alone and undisturbed. We, therefore, strive to retain as much privacy as possible for our residents in the following way:

  • Give help in intimate situations as discreetly as possible
  • Help residents to furnish and equip their rooms in their own style and use them as much as they wish for leisure, meals and entertaining.
  • Offer a range of locations around the home for residents to be alone or with selected others
  • Provide locks on residents storage space, bedrooms and other rooms subject to a risk assessment
  • Guarantee residents privacy when using the telephone, opening and reading post and communicating with friends, family and advisors
  • Ensure the confidentiality of information Parc Vro holds about our residents.


Lack of ability quickly undermines dignity, therefore at Parc Vro we aim to preserve respect for all our residents intrinsic value in the following ways:

  • Treat residents as a special and valued individual
  • Help residents to present themselves to others as they would wish through their own clothing , their personal appearance and their behaviour in public
  • Offer a range of activities than enables each resident to express themselves as a unique individual
  • Tackle the stigma from which our residents may suffer through age, lack of ability or status
  • Compensate for the effects of disabilities which residents may experience on their communication, physical functioning, mobility or appearance.


At Parc Vro, we are aware that our residents have given up a good deal of their independence in entering a group living situation. We regard it as all the more important to foster our residents remaining opportunities to think and act without reference to another person in the following ways:

  • Provide as tactfully as possible human or technical assistance where it is needed
  • Maximise the abilities our residents retain for self-care, for independent interaction with others and for carrying out the tasks of daily living unaided
  • Help residents take responsible and fully thought out risks
  • Promote possibilities for residents to establish and retain contacts beyond Parc Vro
  • Use any form of restriction on residents only in situations of urgency when it is essential for their own safety or the safety of others
  • Encourage residents to have access to, and contribute to, the records of their own care.


At Parc Vro, we aim to provide an environment and structure of support which responds to the need for security in the following ways:

  • Offer assistance with tasks and in situations that would otherwise be perilous for residents
  • Protect residents from all forms of abuse and from all possible abusers
  • Provide readily accessible channels for dealing with complaints by residents
  • Create an atmosphere in the home which residents experience as open, positive and inclusive.

Civil rights

Having the lack of ability and residing in a home can all act to deprive our residents of their rights as citizens. We therefore, work to maintain our service users place in society as fully participating and benefiting citizens in the following ways:

  • Ensure that service users have the opportunity to vote in elections and to brief themselves fully on the democratic options 
  • Preserve full and equal access to all elements of the National Health Service
  • Help residents to claim all appropriate welfare benefits and social services
  • Assist residents access to public services such as libraries, further education and lifelong learning
  • Facilitate residents in contributing to society through volunteering, helping each other and taking on roles involving responsibility within and beyond Parc Vro.


At Parc Vro, we aim to help residents exercise the opportunity to select for a range of options in all aspects of their lives in the following ways:

  • Provide meals that enable residents as far as possible to decide for themselves where, when, and with whom they consume food and drink of their choice
  • Offer residents a wide range of leisure activities from which to choose
  • Enable residents to manage their own time and not be dictated to by set communal timetables
  • Avoid wherever possible treating residents as a homogeneous group
  • Respect individual residents views, beliefs and choices.
  • Retain maximum flexibility in the routines of the daily life of Parc Vro


We want to help our residents to realise personal aspirations and abilities in all aspects of their lives. We seek to assist this in the following ways:

  • Inform ourselves as fully as each residents wishes about their individual histories and characteristics
  • Provide a range of leisure and recreational activities to suit the tastes and abilities of all residents, and to stimulate participation
  • Respond appropriately to the personal, intellectual, artistic and spiritual values and practices of every residents
  • Respect our residents religious, ethnic and cultural diversity
  • Help our residents to maintain existing contacts and to make new liaisons, friendships and personal or sexual relationships if they wish
  • Attempt always to listen and attend promptly to any residents desire to communicate at whatever level.